The pressure of technology revolution 4.0 as well as constant changes in the business environment has been greatly impacting every business. The competitive environment is unpredictable, customers are more proactive and possess more power, brand reputation is no longer a talisman for quality, geographic position is no longer a barrier to transactions. So how can businesses consolidate and maintain their competitive advantages?
Certainly there will not be a common denominator for all, but before thinking about improving the customer experience or finding a new business model, businesses need to look within and change themselves. Excellent operational capacity is a special source of competitive advantage and a prerequisite for starting any transformation strategy.
“What lies behind you, and what lies in front of you, pales in comparison to what lies inside you”, Ralph Waldo Emerson.
When there is not a clear concept, digital transformation is often equated with the deployment of additional software to improve methods and efficiency in the operation process. However, these efforts are often digitalized rather than digital transformation. Although there are improvements, they basically do not change operating procedures and do not bring sustainable benefits. In addition, when developing and generating many requirements, enterprises easily fall into the state of applying technology in a “patchy” way, not incorporating strategically and also difficult to take advantage of the benefits of integration between application layers.
In fact, real digital transformation does not come from the deployment of additional software, but from the way businesses change operations to capture the opportunities and benefits that come from these technological innovations. Sharing at the seminar “Optimizing business operations with Digital Transformation”, Mr. Tran Viet Dung – Head of Google’s technical department of Gimasys commented that: “In a digital age, surely every business will be seeking for themselves certain technology solutions. In order to compete effectively, businesses need to focus not only on the “core business” (the core of the product that delivers products and services to customers) but also the “software layer” (the technology platforms through which customers can interact with businesses, such as APIs, emails, mobile applications …) “.
With the same view, Mr. Pham Anh Duong – Head of Oracle NetSuite Solutions also shared: “Enterprises need to determine when is the time to make their digital transformation to optimize their operating processes. When businesses are forced to change, in other words, when the change of external factors is faster than the internal change, it is too late. ”
Specifically, for operational processes, enterprises can strategically integrate and apply technology platforms to create an automation process. Based on the strength of AI and Machine Learning, or software services such as CRM, ERP, Financial Planning, … have been redefining and reallocating resources in the company. With the ability to handle large amounts of data, provide real-time information, with high speed and accuracy, … these applications will help streamline operating processes, assist users in making accurate decisions and focus on strategic tasks.
Besides, businesses are not allowed to overlook human factors. No matter which solution is applied, it’s the employees who decide the success or failure of the business. When technology is deployed, the problem for employees is no longer “What to do?” but become “How and where to do it.” When it is possible to automate tasks and processes, human factors become more and more important in monitoring, making conclusions, decisions and implementing strategies. Enterprises need to prepare a platform and tools so that the collaboration and exchange, information management can support their employees.
There is no technology platform that can solve all the requirements that the problem of transformation offers. The tasks of CIOs and CEOs will not only be limited to understanding technological solutions, but also to solve the problem of integrating these platforms to bring about the expected results.
Opus Solution is one of the first company to provide Eoffice solutions that support businesses for their digital transformation, combining traditional infrastructure (computing, networking and storage) to help many organizations and businesses simplify data management, increase efficiency and reduce operating costs.
We are pleased to introduce our product called Tasken – a smart eoffice solution – with many features and modules to help businesses access and implement digital transformation comprehensively.
For detailed information about each feature of Tasken, customers can refer HERE.
We will provide you with digital transformation solutions, high quality engineering human resources for business system improvement as well as building technology platforms for new services.
For customers who want to explore and deploy our solutions, please do not hesitate and contact us to experience the wonderful things that our services brings to your businesses.