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Can technology replace human?

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The 4th industrial revolution is slowly changing the way we live; artificial intelligence and automation gradually replace human in many jobs. This is an opportunity but also a big challenge for technology companies.

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Automation and artificial intelligence are growing minute by minute

We are living in the most turbulent times, when automation and artificial intelligence (AI) are completed and developed minute by minute. Most recently, AI made people startled by winning the world chess champion and another AI even made a hair cut appointment after a long conversation.

Amazon has more than 100,000 robots working in warehouses around the world. In the near future, the company plans to replace all employees performing repetitive tasks with robots. At Foxconn, which manufactures equipment for Apple, Samsung and Microsoft, has replaced 60,000 workers with robots. The company expects to automate all of its repetitive tasks.

A paper published by Forbes.com points out that automation and new technologies are changing the nature of many jobs, as well as creating new jobs that have never existed before. The MCKinsey Global Institute (MGI) predicts that if automation becomes the focus of the revolution, about 15 percent of global workforce equivalent to 400 million workers will be replaced by 2030. However, new careers in the digital age are expected to require a new workforce of between 8 and 9%.

In practice in Vietnam, we have implemented many administrative procedures over the Internet instead of directly go to the administrative agencies, for booking cars through smart applications such as Grab, Goviet or other services. This is also the same when we mention about online banking.

Technology will certainly go far, but it is hard to replace human in particular jobs

Technology experts have confirmed that in many industries, the machine can never replace humans in the future. Similarly, not all interactions can be made mechanically if the main goal is to provide a personalized and interactive customer experience. Machines can perform repetitive and basic tasks but can not provide in-depth technical knowledge. Therefore, those companies that focus on deep technical support and excellent product expertise and customer experience will continue to thrive.

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As a technology support service provider, Opus Solution has always identified people and technology that can perfectly match with each other. Technology plays a supporting role, providing timely data, helping employees serve customers around the world better. Relying on technology, the technical staff easily communicates with customers and supports them effectively on experiences that can not be replaced by machines or robots.

Opus Solution provide solutions such as: Microsoft Azure, SharePoint, Cloud that related to business processes, helping them in data digitalization, Process automation, improve the quality of work for the business. At present, we are developing a new solution, called Tasken, to assist enterprises in processes such as KPI management, proposed system, budget management, …

Tasken Solution developeb by Opus Solution

Tasken Solution developeb by Opus Solution

For customers who want to explore and deploy our solutions, please do not hesitate and contact us to experience the wonderful things that digital transformation brings to your businesses.