How Delivery-Only Services Can Succeed In Their Digital Transformation Journey

By November 17, 2020 blog No Comments

The tech world has transformed within a very short span of time, and most of this transformation took place over the last few years. We’ve seen transportation evolve to include the introduction of projects like autonomous cars and hyperloop, and media and communication outlets have embraced digital platforms more than ever. Despite all of this, there are still industries that are slow to adopt the pace. It’s not easy to try new and risky ventures and challenge the status quo. But the forced testing time brought about by Covid-19 could be the push some companies need to embrace the tech revolution.

You Snooze You Lose

Retail and restaurant industries took their time to realize that transformation is inevitable. Few brave souls steered against the wind into the birth of e-commerce, which has transformed the retail industry. It has come a long way since then and is still evolving. We’ve gone from neighborhood stores and big malls to online and self-serve shops, omni-channel platforms and now drone deliveries.


This has impacted the whole industry and caused a huge setback to conventional retailers who refused to keep up. Those who accepted change and jumped on the bandwagon got the opportunity to stay in business, but the ones who failed to understand the impact of this change won’t survive for long. The current pandemic appears to be the last nail in the coffin of brick-and-mortar stores.

Change Is Inevitable

It has been widely proven that given a choice, people are very receptive to adopt a solution that offers great experience and services to them right at their doorstep. In 2019, CBS News reported that Americans were buying more things over the internet than they did in stores. This has likely only increased in the wake of Covid-19.

As more and more businesses choose to transform, many are opting to use clearly established marketplaces to station their products. Those with more experience in the industry are embracing omni-channel solutions to stay relevant in busy customers’ lives. On top of this, machine learning and data science are helping companies better target and customize their offers.

Better Late Than Never

With all of the clear benefits of embracing digital transformation, the food industry, from what I’ve seen in my day-to-day work, has been slow to embrace this change. Even still, some restaurants are starting to offer online services and meal-delivery solutions, and some are starting to partner with marketplace food vendors to reach more people.

To embrace transformation even further, the concept of a shared kitchen has also been introduced, which makes businesses more democratized and allows small businesses to survive and compete with the large, established brands. The concept of a centrally located aggregation center that delivers food from multiple vendors through a single shared kitchen not only provides an opportunity for food brands to expand quickly, but it also serves customers who want a variety of options close to their homes.


At a time of rapid outbreak of Covid 19, there is a growing demand for working from home due to limited travel. As such, companies desperately need a platform that can make it easier for employees to work together. Our company can help you to solve this problem. We – Opus Solution – are a business consultant in Vietnam, specializing in providing potential technology solutions to enhance your business performance. Recently, we have just built and launched eoffice solution, Tasken eOffice, which integrates the most advanced features, not only to help you save costs and time, but also improve the productivity of your business.

Summing It All Up

Strict regulations and stressful certification processes are a few of the many reasons why dine-in restaurants are moving online. But thanks to the many options available now, it is not at all difficult to give it a shot without risking huge capital.

Many industries are on their way to fully embracing digital transformation, and while some niches are lagging behind like the restaurant industry, they are still finding technology that works for them. If your business is trying to succeed in its digital transformation journey, you can learn a few lessons from this industry: Look for solutions that are already well-established in your industry. Looking into the equivalents of marketplaces, delivery platforms and shared kitchens will help kick-start your journey without demanding extensive investment.


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