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Digital Transformation Is Risky, But Not Transforming Is Even Riskier

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Some enterprises are embracing digital strategies and are roaring ahead. Others are, well, nervous about the consequences. You can’t blame the nervous Nellies — let’s face it: the digital journey isn’t all sweetness and enlightenment. It’s a messy and disruptive process. Existing products may be cannibalized. Witness the pain many publishers are going through as they move from paper-based subscription models to online models. Employees’ jobs may be re-structured, or even eliminated altogether. Consider the changes call-center staffs are seeing, as more inquiry-based tasks are handled by bots. Read More