IT Portal is the next generation of information technology support that is part of the digital workplace. Unlike traditional standalone helpe desk applications,  IT Portal is a complete portal that manages self-service staff through the MyIT portal.

With the IT Staff Portal, IT processes are automated with a full-featured help desk, asset tracking, and change management.

Provides better IT services and responsiveness to employees, optimizes productivity for IT staff, and provides visibility for management with IT Portal.

What can a live demonstration do for you?

  • Learn why Office 365 and SharePoint are the ideal platforms for your business, teaming up, improving collaboration, enhancing communication, and more.
  • Understand how easy it is to get up and running on Office 365 and SharePoint.
  • Discover the rich ecosystem of Office 365 features, facilitating the collaboration of organizations and teams across different departments with a consistent look.
  • At the end of the live demo, you will have the tools and knowledge you need to take the next step toward business transformation. Most importantly, you will find out why Marketplace is the key to help you saving your money and quite easy to get started.

Empower users through self-service

The first step to improving productivity in IT is to provide a portal for employees to access services to solve problems themselves. MyIT Portal helps employees resolve issues with the Knowledge Base or FAQ before sending requests. It also comes with a document library with reference cards or a video playlist with instructions. If an employee needs to send a case, make them easy with simple forms. Inform staff through the IT portal and automatic email notification. Outside the IT Portal cases can be sent via email or mobile device. It’s all about self-service and advanced communication in the IT process.

Next generation IT Help Desk

The IT portal includes a full-featured help desk that is integrated with change management and asset tracking applications. When new cases are filed, email alerts are forwarded to the appropriate staff. The life cycle of the resolution of the case is calculated from the allocation until completion. Now interactive feedback and response times from help staff can connect directly with Skype users for chat or screen sharing. Easily set up notifications for prioritized, escalated, expired, or high priority cases with Smart Alerts. Case management is easy with flexible case reporting, dash board, and views filtered by employee, category, or any delineation.

Integrated teamwork for IT staff

IT Staff Portal provides a collaborative web site for the team with a calendar, document library, task tracking that can even connect to specific tickets, discussions, internal knowledge base and announcements. All this will be integrated with IT applications, like a help desk, asset tracking and change management. You can even track on IT vendors and contacts. The IT staff portal becomes a functional hub for IT teams to outperform new productivity levels.


Native Office 365 and SharePoint 

  • Built on SharePoint using lists, libraries and pages
  • 100% customizable by users with permission to use the SharePoint web interface
  • Not affected by Office 365 or SharePoint Online changes
  • Constantly designed as part of the Digital Workplace infrastructure

Next Generation Help Desk

  • Capture cases from portals, emails, mobile devices, or web forms
  • Automatically send email messages to users and employees
  • Integration with assets, tasks, changes and documents
  • Interactive resolution with Skype
  • Flexible reporting and dashboards

Asset Tracking 

  • Track asset information, location, owner, history, maintenance and costs
  • Cases, changes, documentation, warranty and assigned tasks
  • Create form and link to network inventory tools
  • Dashboard and reporting on asset inventory
  • Export data to Excel or Power BI

Change Management

  • Track changes, software requirements, hardware, networking
  • Routing approval for IT management
  • Create a direct change request from the case or property
  • Assign tasks directly from the change request
  • Gather risk, impact and other information as required

Employee Portal

  • Automatically redirect non-IT employees into the employee’s portal
  • Submit the case and see the status of the personal profile assigned from the portal
  • Knowledge base for self-service
  • Notifications and alerts on IT
  • IT documents such as policies, reference cards, manuals and more
  • Link to video training and tutorials
  • Surveys of satisfaction

Staff Team Portal

  • Secure portal to optimize the collaboration and productivity of IT staff
  • Team news, calendar, documents, discussion and task tracking in SharePoint or Office 365 groups
  • MyWork page to view all specified jobs
  • Direct links to workplace applications or other IT applications
  • IT dashboard in Power BI

OPUS IT Portal

  • Secure Portal to optimize IT Staff collaboration and productivity
  • Team news, calendar, documents, discussions, and task tracking in SharePoint or Office 365 groups
  • My Work page to see all tasks and projects assigned to an employee
  • IT resources like documents, policies, forms
  • Software & Tools repository
  • IT dashboard in Power BI
  • Interactive resolution with Skype

IT Portals Option

  • IT Helpdesk Application