Digital Transformation Solution Vietnam

The Link Between Digital Transformation and Customer Experience

By | Blog in English | No Comments

Companies have many reasons for prioritizing digital transformation initiatives. While operational efficiency and streamlining of processes are clear benefits, improving the customer experience is the most outward facing and even internally visible because of things like customer complaints, lackluster sales and customer attrition. Because of this, organizations need to ensure their digital transformation efforts put at least an equal focus on customer experience as any process or operational gains and improvements. Read More

The Biggest Risk To Digital Transformation? Underestimating The Human Factor

By | Blog in English | No Comments

While referred to as “digital” transformation, the human factor involved in this process presents the greatest risk to what is perhaps the priciest investment most organizations will make in the coming decade. What catches many leaders off guard? The degree to which humans will impact its success or failure — humans who don’t all occupy technology roles as well as those who work outside their organization. Without an understanding of this risk to any digital transformation initiative and a deliberate effort to counter it, true digital transformation and the dollars invested in it are at risk. Read More

The Evolution Of Digital Transformation

By | Blog in English | No Comments

The urgency of marketplace competition has long been the driver for making digital transformation a priority for enterprise organizations both large and small, in basically every industry. In recent years, the need for cloud-based digital transformation has even created a bit of a frenzy, with new products and systems showing up every week — and organizations even going as far as to create a new C-suite position, the chief digital transformation officer. In a recent IDC InfoBrief, the firm found that 54% of business owners admit the No. 1 challenge when it comes to meeting digital transformation goals is braiding all of these new solutions and projects into their everyday business. Read More

Digital transformation strategy: 6 factors to rethink post-pandemic

By | Blog in English | No Comments

After a pedal-to-the-metal year of digital transformation, it may be tempting for leaders to ease up on the gas. However, it is only a matter of time before “life happens” and we experience the next major interruption, says Greg Bentham, vice president, cloud infrastructure services at Capgemini Americas. “Now that we are emerging out of the pandemic in many parts of the world, the biggest lesson learned is that companies that had a clear digital strategy have emerged even stronger than ever.” Read More

Are SMBs invited to the digital transformation party?

By | Blog in English | No Comments

In the enterprise, digital transformation is no longer synonymous with striving toward a structural or radical change by replacing and rebuilding systems and processes. Rather, it now resembles any other business function – with the goal of enabling continuous innovation across departments.

If you’re at a small or medium-sized business (SMB), however, the stakes are different. You’re probably already pressed for technology resources and capital. Why then, would you care about turning your operations inside out and changing your fundamental ways of working? Read More