Category Archives: Blog in English

Leading Digital Transformation: Why CIOs Should Keep CX Top Of Mind

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Digital transformation continues to be a priority in today’s business landscape, with companies taking a variety of approaches to it. As a CIO, I must admit I have a fascination with “shiny new toys” and often cannot wait to get knee-deep in experimenting with its potential applications to the business. To ensure that we get the best outcome, it is therefore important to have a clear view of the end goal and not forget that tech is ultimately an enabler for the business. Read More

A Guide To Organizational Alignment In Digital Transformation

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In the decade spanning 2017 to 2026, global spending on digital transformation is expected to increase nearly fourfold, from just under $1 billion in 2017 to $3.4 billion in 2026. Yet, according to multiple studies, the risk of failure in these transformation initiatives lies somewhere between 70 and 95%. This results in a colossal waste of time, money and resources; yet, companies often fail to consider this highly likely outcome in their technology budgeting and planning. Read More

How Generative AI Is Changing The DNA Of Digital Transformation

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It’s been almost a year since generative AI launched into the technology stratosphere with ChatGPT. While many companies are learning to work with a new generation of AI copilots, many more are still standing on the ground. Undoubtedly, AI is creating excitement on one end and anxiety on the other, affecting the culture inside companies and driving decisions that will determine organizations that become leaders and those that become laggards. Read More