2020 was a year of amazing challenge and opportunity for public organizations. The COVID-19 pandemic led to global shutdowns that made many government services more important than ever, while challenging those organizations’ ability to deliver those services. Worldwide, the public sector was called upon to accelerate their digital transformation — not to steadily improve and modernize services, but to continue delivering them in a time of disruptive crisis. Read More
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New potential projects likely cross your desk every day. Each project may promise a solid return on investment, but taking them on typically involves resolving other initiatives that haven’t been started, that have been started but will take time to complete, or that are stuck.
Leading digital transformation during a pandemic has not been optional. Tap into some upsides, such as receptivity to new ideas, while avoiding traps, such as sticking to old schedules or trying to be a hero.
Today’s pandemic is a wake-up call for organizations. They must recognize that the world has changed, understand the implications these changes have on their business, and identify opportunities to build resilience, fuel growth, and innovate to retain customers long-term. Read More
One of the biggest lessons Australia and New Zealand business leaders can take from the past 12 months is that a climate of uncertainty is now the new normal.
The shift in customer behaviour brought about by the COVID-19 pandemic, coupled with rapid information technology changes, has already presented significant challenges. As a result, many organisations have had to bring forward their digital transformation plans and complete projects in weeks or months rather than years. Read More
A number of digital transformation trends have become established as we enter the new year. It is clear, for example, that many people will continue to work from home for the foreseeable future, and that a large portion of them will probably work remotely on a permanent basis. Read More
My end-of-year column back in 2019 outlined how advancements in the use of new technologies — such as robotic process automation (RPA), artificial intelligence (AI) the Internet of Things (IoT) and machine learning (ML) — were likely to create massive data management problems. This largely came true as organizations across the spectrum struggled under the weight of massive volumes of data generated from digital transformation efforts. Read More
As the clock ticks down on 2020, here are a few ways to keep the momentum going on your digital transformation.
In 2020, businesses of all kinds were forced to fast-track their digitization journey. Now that the year’s end is in sight, you may be looking for strategies to help you hit the ground running in the New Year.
When the pandemic’s initial shock hit businesses across the globe, companies had to make moves to meet their customers online — and fast. This shift online has largely been dubbed a “digital transformation” by media, entrepreneurs and analysts alike. But what exactly is a digital transformation, and what lessons have we learned from those who have attempted to make one? Read More
We live in a hyperconnected ecosystem, where every interaction results in massive datasets being generated. This consumption and usage of data has significantly changed over the years, helping shape new business models and driving a customer-centric approach to transformation. Read More