IT Archives - Opus Solution

The Link Between Digital Transformation and Customer Experience

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Companies have many reasons for prioritizing digital transformation initiatives. While operational efficiency and streamlining of processes are clear benefits, improving the customer experience is the most outward facing and even internally visible because of things like customer complaints, lackluster sales and customer attrition. Because of this, organizations need to ensure their digital transformation efforts put at least an equal focus on customer experience as any process or operational gains and improvements. Read More

The Biggest Risk To Digital Transformation? Underestimating The Human Factor

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While referred to as “digital” transformation, the human factor involved in this process presents the greatest risk to what is perhaps the priciest investment most organizations will make in the coming decade. What catches many leaders off guard? The degree to which humans will impact its success or failure — humans who don’t all occupy technology roles as well as those who work outside their organization. Without an understanding of this risk to any digital transformation initiative and a deliberate effort to counter it, true digital transformation and the dollars invested in it are at risk. Read More

What Digital Transformation Is, And What It Is Not

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There is a lot of talk these days about digital transformation in business, and many organizations have projects underway. As is the case with many buzzword-worthy trends, there are valuable aspects businesses can benefit from when undertaking digital transformation, as well as misconceptions that can waste time and money. Read More

Built For Everyday Users: Microsoft BI Tools For Data Analytics

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Microsoft Power BI is a business intelligence tool that is one component of Microsoft’s expanding Power Platform. It functions as a collection of software services, apps, and data connectors that work seamlessly to create a unified vision of an organization’s business data into coherent, visually immersive, and interactive insights and data analytics. The enterprise data may reside in an Excel spreadsheet, legacy database, or a combination of cloud-based and on-premises hybrid data sources. Read More

The Evolution Of Digital Transformation

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The urgency of marketplace competition has long been the driver for making digital transformation a priority for enterprise organizations both large and small, in basically every industry. In recent years, the need for cloud-based digital transformation has even created a bit of a frenzy, with new products and systems showing up every week — and organizations even going as far as to create a new C-suite position, the chief digital transformation officer. In a recent IDC InfoBrief, the firm found that 54% of business owners admit the No. 1 challenge when it comes to meeting digital transformation goals is braiding all of these new solutions and projects into their everyday business. Read More

Visibility Is The Key To Managing Microsoft 365 For Enterprises

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The traditional workplace model has been wholly shattered, and it appears as though Microsoft will be one of the biggest beneficiaries. Large businesses adopted Microsoft 365 (M365) en masse to ensure their employees were productive and engaged while working from home. Organizations’ risk tolerance for smaller vendors evaporates in moments of crisis, so many flocked to a proven enterprise software leader. Read More